SAVE THE DATE
IIFX BEST FAN JOURNEY PRACTICES
28-30 0ctober 2025
JOIN US FOR THE IIFX HALL OF HONOR INDUCTION
SAFETY. SECURITY. SERVICE.
SEAMLESS – FRICTIONLESS – SERVICE-ORIENTED – SAFE – SECURE
Whether contemplating a concert or a sporting event, the fan’s decision to buy a ticket, now more than ever, hinges on their confidence in health, safety, security, and great services. Your fans must be reassured at every step of their journey.
BE FANCENTRIC FOR YOUR FANS
The New Decision Metric
A BIT ABOUT US
The Innovation Institute emerged from the middle of the COVID-19 pandemic in 2020 as a global alliance to help navigate and provide thought leadership for the new and existing challenges in safety, security and fan experience that face the world of sport and entertainment. Founded by one of the world’s leaders in the field, Dr. Lou Marciani, founder of NCS4 in 2006 (National Center for Spectator Sports Safety and Security), Innovation Institute builds on that foundation along with a network of experts built over a career to blend safety, security and fan experience together for the benefit of all. The result is a next-level resource, with offices in the USA, UK and Canada, that teams, venues, officials and leaders can count on for the latest in technology, industry best practices, protocols and approaches, training.
Founder of the Innovation Institute
Founder Dr. Louis Marciani is coauthor of Security Management for Sports and Special Events: An Interagency Approach to Creating Safe Facilities and is currently co-chair of the “Return to Work, Play and Spectate Task Force for Post-COVID-19 Sports and Entertainment Safety and Security” — a pre-eminent group that has developed essential guidelines as the sport and entertainment industry moves forward together — not only in the U.S., but worldwide. Dr. Marciani, among many relevant accomplishments in the field, was chosen along with NCS4 by INTERPOL’s Project STADIA to serve as a research and academic pathfinder to help build police capacity — creating programs in sports safety and security for INTERPOL’s 194 member nations. He is a worldwide lecturer on fan safety and security, and is perfectly positioned to translate this knowledge into how it affects the full fan experience.
